Refund Policy

Thank you for shopping with Smart CarPlay. We want you to love your purchase! If you’re not completely satisfied, we’re here to help with a simple and transparent return process.

1. Eligibility for Returns

You may request a return within 30 days of receiving your order if:

  • The item is unused, undamaged, and in its original packaging

  • You have proof of purchase (order number or receipt)

Returns requested after 30 days from delivery may not be accepted.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Used or damaged products caused by misuse

  • Items missing original accessories or packaging

  • Gift cards or downloadable digital items

  • Clearance or “Final Sale” items

Please contact us if you have questions about a specific item before initiating a return.

3. Return Process

To start a return, please contact us at smartcarplayshop@gmail.com with your order number and reason for return.
Once approved, we’ll provide detailed instructions, including the return shipping address.

Please do not send items back to the address on your package unless authorized — doing so may delay processing.

4. Return Shipping Costs

  • If the return is due to a defective or incorrect item, we’ll cover the return shipping.

  • If the return is due to a change of mind or customer preference, the buyer is responsible for return shipping costs.

We recommend using a trackable shipping method when returning your item.

5. Refunds

Once we receive and inspect your returned item, we’ll notify you about the refund approval status.
If approved, your refund will be processed automatically to your original payment method within 5–10 business days.

Please note: Depending on your bank or payment provider, processing times may vary.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, email us at smartcarplayshop@gmail.com and we’ll help arrange it.

7. Order Cancellations

Orders can be cancelled within 12 hours of purchase if they haven’t been shipped yet. Once your order is processed or shipped, it cannot be cancelled.

8. Damaged or Defective Items

If you receive a product that is damaged or not functioning properly, contact us immediately at smartcarplayshop@gmail.com with photos or video evidence.
We will issue a replacement or full refund after verifying the issue.

9. Late or Missing Refunds

If you haven’t received your refund after 10 business days, first check with your bank or credit card company.
If the issue persists, please contact us — we’ll assist you in resolving it quickly.

10. Contact Us

For any questions regarding returns, refunds, or exchanges, please reach out to us at:
📧 smartcarplayshop@gmail.com
🌐 Smart CarPlay